1. About Learnova
LEARNOVA EDUCATION (Pty) Ltd, registration number 2026/613246/07, provides an online learning platform for South African learners. The service includes digital lessons, study notes, quizzes, exam practice, XP progress, and parent progress tracking.
The active website associated with Learnova is https://mylearnova.co.za/.
2. Accounts and users
- Parents or guardians create and manage parent accounts and learner profiles.
- Learners should use Learnova under the permission and supervision of a parent or guardian where required.
- Customers must provide accurate registration and billing information.
- Account login details must be kept secure and may not be shared outside the subscribed household or authorised learner group.
3. Subscriptions and payment
Learnova offers paid monthly and annual subscription plans. Prices are shown on the pricing page before checkout. A subscription gives access to paid digital content for the number of learner profiles selected by the customer.
Payment access may be processed through PayFast or another approved payment method. Paid content unlocks after payment is confirmed or after Learnova manually confirms the subscription where applicable.
4. Digital delivery
Learnova is delivered digitally through the website. No physical goods are shipped. After successful payment confirmation, customers receive online access through their account.
More detail is available in the Delivery and Access Policy.
5. Cancellations
Customers may cancel a subscription at any time. There are no cancellation fees. Access usually remains active until the end of the current paid billing period.
More detail is available in the Cancellation Policy.
6. Refunds
New paid subscribers may request a refund within 7 days of the first successful payment under Learnova's money-back guarantee. Refunds may also be considered for duplicate payments, billing errors, or unresolved access issues.
More detail is available in the Refund Policy.
7. Educational content
Learnova aims to provide helpful curriculum-aligned educational support. The platform is not a school, does not replace a learner's school programme, and does not guarantee a specific mark, result, prize, or academic outcome.
Content may be updated, improved, removed, or replaced as the platform grows.
8. Acceptable use
- Users may not copy, sell, publish, distribute, or misuse Learnova content without permission.
- Users may not attempt to bypass payment controls, security controls, or access restrictions.
- Users may not upload harmful files, interfere with the website, or use the service for unlawful purposes.
- Learnova may suspend or restrict an account if these terms are breached or if account activity creates security or abuse risk.
9. Privacy
Learnova processes account, learner, progress, and payment-related information so the platform can provide the service. More detail is available in the Privacy Policy.
10. Support and contact
For billing, refund, or cancellation support, email accounts@mylearnova.co.za. For registration or account setup, email register@mylearnova.co.za. For access or technical support, email support@mylearnova.co.za. For general enquiries, email hello@mylearnova.co.za.