Cancel anytime
Customers may cancel a Learnova subscription at any time. There are no cancellation fees or long-term contracts for monthly subscriptions.
To request cancellation, email accounts@mylearnova.co.za from the parent account email address with the subject line "Cancel subscription".
Access after cancellation
After cancellation, the subscription remains active until the end of the current paid billing period. At the end of that period, paid lessons and subscriber-only features may become locked.
Free or public pages may remain available depending on the account status and the content available at the time.
Monthly and annual plans
- Monthly plans can be stopped before the next monthly renewal.
- Annual plans can be stopped before the next annual renewal.
- Cancellation prevents future billing after the current period, subject to payment provider processing times.
Refunds and cancellation
Cancellation does not automatically create a refund. Refund requests are handled under the Learnova Refund Policy, including the 7-day money-back guarantee for new paid subscribers.