7-day money-back guarantee
New paid Learnova subscribers may request a refund within 7 days of the first successful payment if they are not satisfied with the service.
The refund request must be sent from the email address used for the parent account, or must include enough information for Learnova to identify the payment and account.
When refunds may be approved
- A first payment is refunded under the 7-day money-back guarantee.
- A duplicate payment was made by mistake.
- A technical issue prevented access to paid content and Learnova could not resolve it within a reasonable time.
- A billing error occurred on Learnova's side or through the payment process.
When refunds are not usually provided
- After the 7-day guarantee period has passed, normal subscription fees are not usually refundable.
- Changing your mind after using the service beyond the guarantee period does not automatically qualify for a refund.
- Refunds are not usually provided for unused time when a customer cancels during an active billing period, unless required by law or approved by Learnova.
How to request a refund
Email accounts@mylearnova.co.za with the subject line "Refund request". Include the parent account email, payment date, amount paid, and the reason for the request.
Approved refunds will be processed back to the original payment method where possible. Bank and payment provider processing times may apply.