Digital delivery only
Learnova does not ship physical products. Lessons, study notes, quizzes, exam practice, dashboards, and learner progress tools are delivered digitally through the Learnova website.
Access activation
After payment is successfully confirmed, the subscription is linked to the customer's parent account and paid learning content is unlocked for the selected number of learner profiles.
Access is normally available immediately after payment confirmation. If payment verification or account activation is delayed, Learnova will help the customer activate access as soon as possible.
Customer requirements
- A device with a modern web browser is required.
- An internet connection is required to sign in and use online lessons.
- The customer must create or use a parent account to manage learner profiles and subscription access.
Delivery problems
If a customer paid successfully but cannot access the service, they should email support@mylearnova.co.za with the parent account email address, payment date, and a description of the issue.
Learnova will investigate account access, payment status, and any technical issues affecting access to the digital service.