Information we collect
- Parent or account holder details such as name, email address, login details, selected role, and subscription status.
- Learner profile information such as name or nickname, grade, subjects, study progress, quiz attempts, and XP activity.
- Payment-related information such as selected plan, billing status, transaction references, and payment confirmation information. Card and bank details are handled by the payment provider where applicable.
- Technical information such as device/browser details, website usage, and error logs needed to operate and improve the service.
How we use information
- To create and manage accounts, learner profiles, and subscriptions.
- To provide lessons, quizzes, study notes, and progress tracking.
- To process payments, verify paid access, prevent fraud, and provide billing support.
- To respond to customer support, refund, cancellation, and technical requests.
- To improve Learnova's content, reliability, safety, and user experience.
Children and learner information
Learnova is designed for learners, but subscriptions and account management are handled by parents or guardians. Parents or guardians should only create learner profiles for children they are authorised to support.
Learnova uses learner information to deliver the educational service, track progress, and personalise the learner experience.
Sharing information
Learnova does not sell personal information. Information may be shared with trusted service providers only where needed to run the website, host data, process payments, provide authentication, or support customers.
Payment providers may process payment information according to their own terms and privacy policies.
Security and retention
Learnova takes reasonable steps to protect account and learner information. No online system can be guaranteed completely secure, so customers should keep login details private and report suspicious activity.
Information is kept for as long as needed to provide the service, meet legal or accounting duties, resolve disputes, and maintain business records.
Your choices
Customers may request access, correction, deletion, or support with personal information by emailing support@mylearnova.co.za. Some records may need to be retained where legally or operationally required.